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Babalwa F

1 reviews | Active since Apr 2022

12 Apr 2022, 09:50

Unreliable

I submitted my claim with Sanlam sky it was sent for validation of 14 days, after 14 days the was no updates or communication. I have to borrow money to arrange funeral

0
Replies (25)
Sanlam
Sanlam's reply12 Apr 2022, 10:07
Official
Dear Babalwa

We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further handling. 

Regards 
Client Relations
Sanlam
Sanlam's reply13 Apr 2022, 13:42
Official
Dear Babalwa 

Our consultant has tried calling you on numerous occasions but it goes straight to voicemail. Kindly provide an convenient time for a call back. 

Regards 
Client Relations
BF
Babalwa F's update19 Apr 2022, 10:05
Reviewer Update
I called this morning I was told by the consultant that the claim validation was done on the 12th but I have not received the payment yet. Why is Sanlam treat me like this when am in need?
Sanlam
Sanlam's reply19 Apr 2022, 11:39
Official
Good day Babalwa

Your comments are  noted and escalated to the consultant that is dealing with your  matter. Please confirm if you are able to receive calls today. 

Regards
Client Relations
BF
Babalwa F's update19 Apr 2022, 11:42
Reviewer Update
+27 (60) *** Please call on this number
Sanlam
Sanlam's reply19 Apr 2022, 12:01
Official
Good day, Babalwa

Thank you for the details. We have informed the consultant of the alternative number. 

Regards
Client Relations
BF
Babalwa F's update20 Apr 2022, 10:16
Reviewer Update
Please note I have not received any call, please advise what is the next step I should take now since you can't solve my problem
Sanlam
Sanlam's reply20 Apr 2022, 10:54
Official
Dear Babalwa 

We referred the matter to the consultant for urgent handling.

You can expect a call from their office shortly.

Kind regards

Client Relations
Sanlam
Sanlam's reply20 Apr 2022, 11:23
Official
Dear Babalwa

We were informed that a consultant has contacted you.  We will be closing the case on the Hello Peter platform.  Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
  
Kind regards
 
Client Relations
BF
Babalwa F's update20 Apr 2022, 11:26
Reviewer Update
Thank you very much, the consultant has indeed called me and promise to solve my problem as soon as it possible
Sanlam
Sanlam's reply20 Apr 2022, 12:20
Official
Dear Babalwa

Thank you for the feedback.

We will now close the matter on this platform.

Kind regards

Client Relations 
BF
Babalwa F's update03 May 2022, 14:27
Reviewer Update
Please note my claim has not been finalised yet and it’s more a month now.
Sanlam
Sanlam's reply03 May 2022, 15:16
Official
Dear Babalwa

Thanks for being in touch with us.

We will request Sanlam Sky to make contact to explain the situation.

Kind regards

Client Relations

Sanlam
Sanlam's reply04 May 2022, 13:48
Official
Dear Babalwa 

Our team has tried calling you a few times but it goes straight to voicemail. They also confirmed that they received a complaint from the Ombudsman and they will provide further feedback to their office. 

Regards
Client Relations
BF
Babalwa F's update04 May 2022, 14:36
Reviewer Update
I did call to Sanlam and I have given them my alternative number. Am waiting for their call
Sanlam
Sanlam's reply04 May 2022, 15:50
Official
Dear Babalwa 

Please provide your alternative number to us as well. 

Kind regards 
Client Relations
BF
Babalwa F's update04 May 2022, 18:31
Reviewer Update
+27 (81) ***
Sanlam
Sanlam's reply05 May 2022, 09:45
Official
Good day Babalwa

Thank you for your details. We have forwarded it to the relevant consultant as well. 

Regards
Client Relations
BF
Babalwa F's update05 May 2022, 11:57
Reviewer Update
I have been waiting for the consultant call today, I have people who are treatening me of their money because I promise them as soon Sanlam pay I will pay them now they thinking am taking them for a fool. Every time I call am told to send BI , it seems the problem is BI but am sure Sanlam is aware that I only received the BI from Funeral parlour and the finger prints that the claim are not visible am not in control of all that, I don’t know why I should be blamed for invisible fingerprints even my BI is the same as the one I sent to SanlamSky.
Sanlam
Sanlam's reply06 May 2022, 11:26
Official
Good day Babalwa 

We received feedback that our consultant called you. They are liaising with the claims team and will keep you updated on the outcome. 

Regards
Client Relations
BF
Babalwa F's update09 May 2022, 11:57
Reviewer Update
I was told to get a BI from home affairs but at home affairs I was told that they are not keeping the BI there I will have to apply for it which can take up to 6 months to get it
Sanlam
Sanlam's reply09 May 2022, 12:33
Official
Dear Babalwa

Your comments are noted. I have informed the consultant as well. 

Regards
Client Relations
BF
Babalwa F's update10 May 2022, 11:29
Reviewer Update
I don’t have an email of the consultant dealing with my case, since I can’t find this BI their looking for what is the next then. Why can’t they make a decision to decline it or settle the claim.
BF
Babalwa F's update17 May 2022, 12:41
Reviewer Update
*** this is the Doctor’s office that took the BI fingerprints the required sanlam to give them a call so they can explain the reason for invisibility of fingerprints
Sanlam
Sanlam's reply17 May 2022, 17:06
Official
Dear Babalwa

Your comments are noted and referred to the responsible team for further handling. 

Regards
Client Relations