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Ntsoaki N

1 reviews | Active since Jul 2023

06 Feb 2026, 16:42

Unprofessionalism

Transferred my pension payout to Sanlam. And still do not have the plan number and no payout.

0
Replies (8)
Sanlam
Sanlam's reply06 Feb 2026, 18:01
Official
Good day Ntsoaki

We sincerely apologise for your service experience.

We have requested the responsible department to investigate the matter and contact you on Monday.
 
Regards
Sanlam Client Care 
Sanlam
Sanlam's reply10 Feb 2026, 08:53
Official
Good morning, Ntsoaki

We have received feedback that you have been contacted and that you are being assisted.

Regards
Sanlam Client Care
NN
Ntsoaki N's update10 Feb 2026, 11:05
Reviewer Update
Yes i was told that i would be helped BUT still no positive results have come out of the interaction. Am still waiting for my payout.
Sanlam
Sanlam's reply10 Feb 2026, 11:20
Official
Hello Ntsoaki

You are welcome to reply to the email you have received, for further assistance.

Regards
Sanlam Client Care
NN
Ntsoaki N's update10 Feb 2026, 11:45
Reviewer Update
Which email? Have not received any email.
Sanlam
Sanlam's reply10 Feb 2026, 11:51
Official
Hello Ntsoaki

An email was sent to you yesterday, just before midday.

It was sent to the email address you have provided in this review.

Should you not see the email in your inbox, please check your Junk/Spam folder.

Regards
Sanlam Client Care
NN
Ntsoaki N's update13 Feb 2026, 10:53
Reviewer Update
Until when am I going to wait to get a good response that would solve my financial woes?
Sanlam
Sanlam's reply13 Feb 2026, 11:10
Official
Good morning, Ntsoaki

We have received feedback that the Complaints team is in constant contact with you.

We have however informed them of your latest message.

Regards
Sanlam Client Care