1 reviews | Active since Aug 2016

22 Jul 2025, 07:28

UNPROFESSIONAL SERVICE SANLAM GAP COVER

Sanlam Gap Cover Thank you. For making the believe you have resolved the issue with clients. You post stating you SANLAM has made contact with the client, doesn't help. Firstly you claim on beneficiaries name which was not listed on the policy. Secondly incorrect amounts. Now that I have brought it to the attention, its human error, and I have submitted the correct information only for the claim to be rejected.

I would ask people looking into gap cover stay far away from this company. Debits go out immediately? Assistance is not available. Staff are rude and not helpful. Now that all is done, I pay gap cover, only to be told my claim is rejected. So this means, I will have to pay out of my own pocket. Really looking forward to cancelations of my gap cover with you and another gap cover of a family member. We'll done Sanlam you have lost 2 clients, we'll it doesn't really affect you.

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Replies (2)
Sanlam
Sanlam's reply22 Jul 2025, 07:36
Official
Good day Seema
 Thank you for your feedback regarding the complaint response. We apologize for any dissatisfaction caused. We're committed to resolving this matter to your satisfaction. Your message has been relayed to Sanlam GapCover for further review and action. 

Regards
Sanlam Client Care
Sanlam
Sanlam's reply22 Jul 2025, 10:28
Official
This is to confirm that Sanlam Gap Cover has provided you with the reason for the rejection via email, supported by the applicable policy wording. 

Regards
Sanlam Client Care