LW
Liezel W
1 reviews | Active since Jul 2021
11 Jul 2022, 13:52
Unprofessional service by Sanlam Trust fund department
I have 4 trust funds for my kids... My daughter turned 18 February and the trust account was to pay out. I contacted Sanlam and provided them with all documents needed in order for them to pay out... I am still waiting... Called numerous times and even send emails but no correspondence from them.
Is this how my kids will be treated when im not a around anymore?
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Replies (2)0
Replies (2)
Sanlam's replyOfficial
11 Jul 2022, 14:36Good day Liezel
We are sorry to hear of your dissatisfaction with our Trust Department. Your complaint has been escalated to the relevant team to contact you.
Regards
Sanlam Client Care
We are sorry to hear of your dissatisfaction with our Trust Department. Your complaint has been escalated to the relevant team to contact you.
Regards
Sanlam Client Care
Sanlam's reply11 Jul 2022, 14:36
Official
Good day Liezel
We are sorry to hear of your dissatisfaction with our Trust Department. Your complaint has been escalated to the relevant team to contact you.
Regards
Sanlam Client Care
We are sorry to hear of your dissatisfaction with our Trust Department. Your complaint has been escalated to the relevant team to contact you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
13 Jul 2022, 14:31Good day Liezel
We have received confirmation that the claim has been finalised and that confirmation has been sent as well.
Regards
Sanlam Client Care
We have received confirmation that the claim has been finalised and that confirmation has been sent as well.
Regards
Sanlam Client Care
Sanlam's reply13 Jul 2022, 14:31
Official
Good day Liezel
We have received confirmation that the claim has been finalised and that confirmation has been sent as well.
Regards
Sanlam Client Care
We have received confirmation that the claim has been finalised and that confirmation has been sent as well.
Regards
Sanlam Client Care