Unprofessional service

As per telephone conversation 12h33 3 Nov 2021 from *** I was advised the debit order is incorrect as member Nocawa Tungata was processed twice, I came to your Houghton offices within an hour of receiving the call.

I was told to still send bank statements which I have on my phone as no one wants me to forward it to their email address, have my original ID which I'm now instructed to make a copy and certify, write a letter and sign which I could do infront of your branch officials????

SAfrican debited my account with the wrong amount and now expects me to run around to fix their mess for the incorrect debiting???? How is this my problem and why cannot your office assist and insists everything must be sent to the email when a client is right infront of them????