AN
Anuschka N
1 reviews | Active since Jun 2017
01 Feb 2021, 11:28
Unprofessional contact Centre
I am utterly disgusted in your staff. I received an email to say that my debit order for policy number *** had been refunded. I called in to the ***number from *** (landline) in order to request another debit order schedule. Upon my first call being answered 2 staff members were having a discussion about work the female who had answered frankly then realized she had me on the line and dropped the call after i essentially greet her 3 times. I then call back and my call gets answered and then muted. I am seriously disgusted in the team who i was transferred to because that was truly unprofessional. I would like to see action taken against call avoidance.
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Replies (3)
Sanlam's replyOfficial
01 Feb 2021, 11:31Dear ****chka
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsSanlam Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsSanlam Client Relations
Sanlam's reply01 Feb 2021, 11:31
Official
Dear ****chka
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsSanlam Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsSanlam Client Relations
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Anuschka N's updateReviewer Update
01 Feb 2021, 11:55Thank you for your swift response
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Anuschka N's update01 Feb 2021, 11:55
Reviewer Update
Thank you for your swift response
Sanlam's replyOfficial
02 Feb 2021, 09:13Good day, ****chka
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations
Sanlam's reply02 Feb 2021, 09:13
Official
Good day, ****chka
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations