jJ
jaydedawson J
1 reviews | Active since Jan 2017
03 Dec 2019, 14:48
Unprofessional and ********* .
On the 15 of November money was deducted from my account without my authority. I phoned and enquired they told me to send them my id and bank statement so they can reverse the money into my account . Today is the 03 December and the matter was not resolved . I emailed the company three times their reply was the same email over and over that I must wait 24-48 hours . Assupol is unprofessional and unhelpful I wouldn’t recommend it to my worse enemy. Assupol doesn’t even deserve a one star .
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Sanlam's replyOfficial
03 Dec 2019, 15:23Good Day Jayde,
Thank you for letting us know about this unfortunate occurrence. I noted that the policy has been cancelled and a premium refund is due. We are investigating the matter to confirm where the breakdown was in terms of the delayed refund and will provide further feedback to you by direct e-mail. Our apology for any inconvenience caused.
Proudly Serving,
Assupol Complaints Team
Thank you for letting us know about this unfortunate occurrence. I noted that the policy has been cancelled and a premium refund is due. We are investigating the matter to confirm where the breakdown was in terms of the delayed refund and will provide further feedback to you by direct e-mail. Our apology for any inconvenience caused.
Proudly Serving,
Assupol Complaints Team
Sanlam's reply03 Dec 2019, 15:23
Official
Good Day Jayde,
Thank you for letting us know about this unfortunate occurrence. I noted that the policy has been cancelled and a premium refund is due. We are investigating the matter to confirm where the breakdown was in terms of the delayed refund and will provide further feedback to you by direct e-mail. Our apology for any inconvenience caused.
Proudly Serving,
Assupol Complaints Team
Thank you for letting us know about this unfortunate occurrence. I noted that the policy has been cancelled and a premium refund is due. We are investigating the matter to confirm where the breakdown was in terms of the delayed refund and will provide further feedback to you by direct e-mail. Our apology for any inconvenience caused.
Proudly Serving,
Assupol Complaints Team