Unprofessional and bad service

You know what Sanlam is the worse company to do businesses with, anybody considering them please don’t. I submitted my provident fund in August the 8th this year through my previous employer, which to this date have not received my payout or any communication as to what is the delay or if they need further documentation. I tried calling them numerous times with no answer, went to their cbd Johannesburg branch only to be told they are unable to assist as they also struggle to getting through to benefits department. if their own employees can’t get access to them. If they can’t get through the department what more about a client? It has been over 4 months now waiting for my payout, anybody reading this please for your own sanity and peace stay away from Salam.