Unprofessional and *********
On the 19th of July 2023 I sent documents for a cancellation of my 2 policies and I received an email saying that they will get back to me within 24 to 48 hours and they never did, the reason I am cancelling my policy is that I struggle to get assistance from them, on the 26 July 2023 I sent another email and have not received a response, I really don't know what to do or how to get through to them, assupol please cancel my policy I am tired of sending emails and getting no response
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Replies (3)
Sanlam's replyOfficial
01 Aug 2023, 09:56Good day Anna, thank you for your review. We will look into this and provide further confirmation to your direct e-mail. Regards, Assupol Complaints Manager
Sanlam's reply01 Aug 2023, 09:56
Official
Good day Anna, thank you for your review. We will look into this and provide further confirmation to your direct e-mail. Regards, Assupol Complaints Manager
's updateReviewer Update
16 Aug 2023, 09:54I am not happy with your response, I believe that Assupol does not want to cancel my policy because even after sending cancellation documents I still receive emails asking me what policy I want to cancel, what was the purpose of filling those forms and e-mailing them, where does one go to get help because they clearly don't want to help me, I am beyond annoyed now
's update16 Aug 2023, 09:54
Reviewer Update
I am not happy with your response, I believe that Assupol does not want to cancel my policy because even after sending cancellation documents I still receive emails asking me what policy I want to cancel, what was the purpose of filling those forms and e-mailing them, where does one go to get help because they clearly don't want to help me, I am beyond annoyed now
Sanlam's replyOfficial
16 Aug 2023, 12:58Dear Anna, we have received your direct e-mails this morning, with the outstanding requirements and documents and confirm that the finalisation of the matter is in process. We will provide further feedback to your direct e-mail. Regards
Sanlam's reply16 Aug 2023, 12:58
Official
Dear Anna, we have received your direct e-mails this morning, with the outstanding requirements and documents and confirm that the finalisation of the matter is in process. We will provide further feedback to your direct e-mail. Regards