Unprofesional Advisor

I wanted to take out a serious illness cover with Sanlam, but after waiting 2 weeks for someone to call me with medical question, I wasted 15 minutes answering those and then they send a form where I have to answer those questions again, and I tried to find out from the financial adviser Sean Goliath why that is and he kept on telling me that the doctor must complete it but it says the insured must complete that section. This financial advisor does not know what he is talking about and does not listen to what the client is trying to say. This is the worst and most frustrating process I have ever had.