MN
Mxolisi N

1 reviews | Active since Sept 2016

05 Dec 2017, 20:10

Unpaid Sanlam Provident Efund

What a waste of time by being sent from pillar to post when I suppose to get my Provident Fund. If not Madelaine Pretorius not available, she is on voicemail and 2 weeks back I called again and I was told that she is no longer working for the company. The lady who assisted me recently was Preetieka, I couldn't hear her name clearly and said after this call she will CC me when sending an email to her efund department to enquire, till to date nothing.

I was retrenched in May 2017, I first called around June then July, September, October and lastly 2nd last week of November where they told me that Madelaine resigned. Bear in mind in all these calls was told to wait 6 to 8 weeks for the matter to be resolved. So now am tired of waiting.

Anyone who is told by their employer to join Efund, you will regret, I have all the bad experiences about them.

Here's my email address: ********** or call me at ********** 929

Am tired of waiting as its 7 months waiting for my payout.

0
Replies (3)
Sanlam
Sanlam's reply05 Dec 2017, 20:30
Official

We acknowledge your posting , and will attend to it first thing tomorrow morning.

Kind regards

Client Relations

Sanlam
Sanlam's reply05 Dec 2017, 20:31
Official

Good day

We acknowledge receipt of your post.This is unfortunate to hear we will refer your complaint to the relevant department to make contact with you in the morning.

Please accept our apology for the inconvenience caused.

Kind Regards,

Client Relations

Sanlam
Sanlam's reply08 Dec 2017, 16:07
Official

We sincerely apologise for the service experience received.

Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your complaint.

Please feel free to contact the consultant directly should you have any further enquiries.

Kind regards.

Client Relations