FP
Fikiswa P

1 reviews | Active since Feb 2016

12 Apr 2017, 11:07

Unpaid Provident Fund - Sanlam Umbrella Fund

<p>I keep calling the call centre and not getting any answers. The process takes 4 -6 weeks and the call centre people are not able to assist me at all.</p>

0
Replies (4)
Sanlam
Sanlam's reply12 Apr 2017, 11:14
Official

We acknowledge your posting, and have referred it to management at our employee benefits department. Feedback will be provided as soon as possible.

Regards

Client Relations

Sanlam
Sanlam's reply13 Apr 2017, 15:34
Official

Good day

We have been informed that Ms Muller made contact with you. She confirmed that you've forwarded the claim this morning and it has been referred for urgent processing. She will provide another update on Tuesday, to confirm when payment will be finalised.

Kind Regards

Client Relations

FP
Fikiswa P's update18 Apr 2017, 12:58
Reviewer Update

Good day,

I would like to sincerely thank Jodi Muller for her exceptional service. I truly appreciate everything she did. She communicated, she kept me updated always, she was friendly professional and kind. She resolved the matter with extreme efficiency.

Much appreciated

Sanlam
Sanlam's reply18 Apr 2017, 13:35
Official

Good day

Thank you for the positive feedback we will forward it to Jodi and her manager.

Kind Regards

Client Relations