Unpaid premiums

At the beginning of April 2021 I didn't have enough funds in my bank account therefore my premiums were not covered for. Earlier this week I called Sanlamsky in order to make arrangements for next month or do an internet transfer for those that I missed. The premium for each policy is R50.00 per month. I was attended to by a lady name Abitha. She advised me that I can't do an internet transfer and also so said I am behind with R50.00 only for the one policy the other one was upto date. I then advised her that they can deduct 2 premiums for the one behind and R50.00 for the one that is up to date. To my surprise yesterday I get an email saying I owe R100.00 on one policy and R200.00 on the other. I called them and was told that they will ask someone else to call me back. I told them to pull out the call that and listen to my conversation with Abitha. Today I get a call from Abitha she says at the time she spoke to me my policies hadn't been updated yet therefore I owe R300.00. My question to Sanlamsky is what am I getting different statements? I have asked them for a recon for both policies so that I can check and compare that to my bank statement but up until now they have not emailed me the reconciliations. The next thing they will be telling me that my policies have lapsed therefore I do not have cover. Can they please send me the recons so that I have proof of what I missed. In the meantime I have again asked Abitha to make sure that on the 5th of May they deduct the R100.00 & R200.00 respectively . If I find any discrepancies from the recons they will have to refund me.