TZ
Treasure Z
1 reviews | Active since Jun 2019
05 Nov 2024, 10:46
Unpaid pension fund withdrawal
Good day,
Kindly advise what is the hold up with my sanlam pension fund withdrawal? I have emailed my previous employer who processed my withdrawal application and was told that it has been escalated to your offices for processing. It has been over a month now and most of the people I know who withdrew their funds have received them. I have called your call center and sent numerous requests for my funds to be paid out but I am still waiting till this day. It is highly disappointing to see that a company like sanlam that I have entrusted with investing my blood, sweat and tears for the past 11 years is not taking me seriously with my own money I have invested in with you. I am being pushed from pillar to post and there is no feedback being received from you. This needs serious attention as I need my money and it is not fair to be treated like this from you.
You need to take action or I will take further steps at ensuring that this matter is attended to. I will escalate this to your CEO if I do not receive feedback from you by today because this is totally unacceptable as I have entrusted you with my life's savings. I will also log tweets and hello Peter with this poor service delivery from such a reputable organization like you.
Helpful (0)
Replies (11)0
Replies (11)
Sanlam's replyOfficial
05 Nov 2024, 11:12Good day Treasure
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply05 Nov 2024, 11:12
Official
Good day Treasure
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
TZ
Treasure Z's updateReviewer Update
05 Nov 2024, 11:21Is there direct contact details I can obtain please because everytime I call your call centre I will wait for the next available agent for hours until my airtime depletes. This is totally unacceptable and we all know that issues related to finances are a headache and cause mental health problems just by thinking of this issue.
TZ
Treasure Z's update05 Nov 2024, 11:21
Reviewer Update
Is there direct contact details I can obtain please because everytime I call your call centre I will wait for the next available agent for hours until my airtime depletes. This is totally unacceptable and we all know that issues related to finances are a headache and cause mental health problems just by thinking of this issue.
Sanlam's replyOfficial
05 Nov 2024, 11:23The contact details for Sanlam Corporate are ***or email ***.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply05 Nov 2024, 11:23
Official
The contact details for Sanlam Corporate are ***or email ***.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
TZ
Treasure Z's updateReviewer Update
05 Nov 2024, 11:26Kindly email me the details as they are hidden here on your reply
TZ
Treasure Z's update05 Nov 2024, 11:26
Reviewer Update
Kindly email me the details as they are hidden here on your reply
TZ
Treasure Z's updateReviewer Update
05 Nov 2024, 12:45I have already sent dozens of emails to the above email address. Bo response. I have called that number and been put to your AVR and nobody answers my calls. This is totally degrading us as human beings. This is not humane at all. You guys have been entrusted with our life savings, and yet to process what we have paid for for so many years now it becomes a challenge. I need you to get someone to sort out my withdrawal urgently because this is Ludacris poor poor poor service from you. Come on now...
TZ
Treasure Z's update05 Nov 2024, 12:45
Reviewer Update
I have already sent dozens of emails to the above email address. Bo response. I have called that number and been put to your AVR and nobody answers my calls. This is totally degrading us as human beings. This is not humane at all. You guys have been entrusted with our life savings, and yet to process what we have paid for for so many years now it becomes a challenge. I need you to get someone to sort out my withdrawal urgently because this is Ludacris poor poor poor service from you. Come on now...
Sanlam's replyOfficial
05 Nov 2024, 12:53 We apologize for the delays and frustration you've experienced. Please know that your complaint has been escalated, Sanlam Corporate will provide you with feedback once your case has been investigated.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply05 Nov 2024, 12:53
Official
We apologize for the delays and frustration you've experienced. Please know that your complaint has been escalated, Sanlam Corporate will provide you with feedback once your case has been investigated.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
TZ
Treasure Z's updateReviewer Update
06 Nov 2024, 09:02Good morning. This is truly an insult to me as a South African citizen who has entrusted you with my life's savings. You promised to reach out to the Sanlam corporate division to deal with my case and even today nobody has attempted to be in contact with me or provide me with any form of feedback. This is by far the lowest service ever granted by an organization like yourself. This is truly defeating and your values and service you promise is non-existent. What an insult and blow below the belt. I'm am 100% disappointed with your service. What is going on with your team? Is this how you treat people? When will you guys take people and customers serious?
TZ
Treasure Z's update06 Nov 2024, 09:02
Reviewer Update
Good morning. This is truly an insult to me as a South African citizen who has entrusted you with my life's savings. You promised to reach out to the Sanlam corporate division to deal with my case and even today nobody has attempted to be in contact with me or provide me with any form of feedback. This is by far the lowest service ever granted by an organization like yourself. This is truly defeating and your values and service you promise is non-existent. What an insult and blow below the belt. I'm am 100% disappointed with your service. What is going on with your team? Is this how you treat people? When will you guys take people and customers serious?
TZ
Treasure Z's updateReviewer Update
06 Nov 2024, 14:25Even on Hello Peter you are now ignoring us. No one from your offices has even attempted to contact me. There is no service delivery at all from this company. This is the most *********** company i have worked with. You do not care about service delivery. You are probably sitting there with your fat cakes and tea and ignoring requests. This is my money for crying out loud, which i have worked so hard for all my life. What you are doing is ********, like you are *****ing from the public. I regret ever using you as a service. I WANT MY MONEY ASAP!!!!!!!!!!!!!!!!!!!!!!!!!!! This is not a joke!!!!
TZ
Treasure Z's update06 Nov 2024, 14:25
Reviewer Update
Even on Hello Peter you are now ignoring us. No one from your offices has even attempted to contact me. There is no service delivery at all from this company. This is the most *********** company i have worked with. You do not care about service delivery. You are probably sitting there with your fat cakes and tea and ignoring requests. This is my money for crying out loud, which i have worked so hard for all my life. What you are doing is ********, like you are *****ing from the public. I regret ever using you as a service. I WANT MY MONEY ASAP!!!!!!!!!!!!!!!!!!!!!!!!!!! This is not a joke!!!!
Sanlam's replyOfficial
06 Nov 2024, 14:46Good day Treasure
We are following up with Sanlam Corporate.
Regards
Sanlam Client Care
We are following up with Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply06 Nov 2024, 14:46
Official
Good day Treasure
We are following up with Sanlam Corporate.
Regards
Sanlam Client Care
We are following up with Sanlam Corporate.
Regards
Sanlam Client Care
TZ
Treasure Z's updateReviewer Update
06 Nov 2024, 15:14You claim to have been following up with Sanlam Corporate and no response has been received from either yourself or them. None of you have even taken the curtsey to reach out to me and explain what is going on or give me feedback on my money. This is not a loan application; this is my money Damnit!!!!!!!!! My hard-earned money which i have worked tirelessly for over 11 years without missing a single payment or giving you hassles and have entrusted you to invest. Now you are giving me issues when i want my money. You guys are highly ***********. I will go to the media with this. You are *****s. No one should invest with your company!!!! South Africa take note because if it can be done to me you are next!!!!!!!!
TZ
Treasure Z's update06 Nov 2024, 15:14
Reviewer Update
You claim to have been following up with Sanlam Corporate and no response has been received from either yourself or them. None of you have even taken the curtsey to reach out to me and explain what is going on or give me feedback on my money. This is not a loan application; this is my money Damnit!!!!!!!!! My hard-earned money which i have worked tirelessly for over 11 years without missing a single payment or giving you hassles and have entrusted you to invest. Now you are giving me issues when i want my money. You guys are highly ***********. I will go to the media with this. You are *****s. No one should invest with your company!!!! South Africa take note because if it can be done to me you are next!!!!!!!!
Sanlam's replyOfficial
18 Nov 2024, 13:42Good day Treasure
This is to confirm that you have been contacted.
Regards
Sanlam Client Care
This is to confirm that you have been contacted.
Regards
Sanlam Client Care
Sanlam's reply18 Nov 2024, 13:42
Official
Good day Treasure
This is to confirm that you have been contacted.
Regards
Sanlam Client Care
This is to confirm that you have been contacted.
Regards
Sanlam Client Care