Unpaid insured Member

I had insured my uncle Lulamile Alfred Gazi I'd number ***on 12/2024 policy number ***9 of Nonkosi Gazi Id number *** then received sms that premium not received for 01/2025 I visited the branch to find out why as result bank account was incorrect upon fixing that consultant wrote new policy without informing me and debited from 1/02/25 on 28/7/25 my uncle passed away and they refused to pay stating he was still on 6months waiting period and their debut order gone through on 1/8/2025 ,I had lodged complain but nothing happened .It's really frustrating to insure someone when passed away I have to bury him with loans Kindly please intervene and assist hello Peter

Regards Nonkosi