Unpaid furneral calim

It is with regret that I have to express my disappoint with the service I received from Sanlam Sky regarding a furneral claim that i submitted 3 weeks ago for my late step father. The insurer refuse to pay out even after I have proven the relationship between my father and I. In the 1st two weeks of my claiming process not even a courtesy call of condolences or find out to find out how the family was doing, nevertheless I just would like to make people aware that Sanlam Sky is the most inconsiderate and unprofessional insurer that i have ever come across since I ever been in retail. When they received the premius there was no injections and now that they need to pay I only receive silent treatment, after numerous phone calls and emails that i have send. Still waiting for feedback for 3 and a half weeks since the claim.Absolutly know feedback and know communication to date.