MP
Mahlogonolo P
1 reviews | Active since Mar 2020
01 Feb 2023, 08:12
UNPAID FUNERAL CLAIM
I submitted a funeral claim on the 18 January 2023, today it's the 01/02/2023 and i still have not received a pay out. Assupol is misleading people about their 48hrs payment advert. They are causing double pain for the grieving people. I called & sent emails, every time they promised that the money will be paid the next day but still they don't pay. I'm done with Assupol.
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Sanlam's replyOfficial
01 Feb 2023, 08:19Good day Mahlogonolo, our sincerest condolences on the loss of your loved one. As confirmed in our direct e-mail to you under complaint number C*** which you reported on 30 January, please be advised the claim was processed and we will provide you with the proof of payment soon. My apology for any frustration caused by this matter. Regards, Assupol Complaints Manager.
Sanlam's reply01 Feb 2023, 08:19
Official
Good day Mahlogonolo, our sincerest condolences on the loss of your loved one. As confirmed in our direct e-mail to you under complaint number C*** which you reported on 30 January, please be advised the claim was processed and we will provide you with the proof of payment soon. My apology for any frustration caused by this matter. Regards, Assupol Complaints Manager.