UNPAID DEATH CLAIM.

I have serious issue with Assupol. iv made a death claim end of Feb & still this day i have not been paid, assupol stating my mom passed on a week prior to the waiting period. of which im not aware of the waiting period hence i dont even have a contract im still waiting till this day. yet they have deducted full 6 installments from my account. iv been in touch with them and have sent the necessary documents but nothing. i feel ****** and now concerned is my family safe with this policy? im highly dissapointed because on the last i spoke to someone was on the 7th of March 2019 & they had said they will call me back shortly im still waiting for their phone call. PAY OUT THE CLAIM PLEASE.