Unpaid dead claim

In December 2025 on the 19th we lost our mother . We submitted a that death claim with Sanlam on 29 December and we waited for 15 days for them to process the documents . We called them to find out how far was the process, we were told that they require a medical certificate subsequently the medical certificate was submitted on the 26th of January 2026 . After 13 days we were again told that they’re still processing. It has been more than seven weeks and the prescribed time for processing has elapsed. We have called them numerous times and no clear direction as to what is going on . No feedback we are disappointed as the family with the poor communication from Sanlam . we have emailed the Death department as well as the complaints department still they haven’t responded.😔💔