ZS
Zimbini S
1 reviews | Active since May 2010
16 Mar 2023, 12:13
Unpaid credit balance
I settled my personal loan account about a month ago. Sanlam sent me a statement with a credit balance after settling the account, which means the account was overpaid. I have sent emails and called them, no feedback from them.
Helpful (0)
Replies (10)0
Replies (10)
Sanlam's replyOfficial
16 Mar 2023, 12:31 Good day Zimbini
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Personal Loans.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Personal Loans.
Regards
Sanlam Client Care
Sanlam's reply16 Mar 2023, 12:31
Official
Good day Zimbini
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Personal Loans.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Personal Loans.
Regards
Sanlam Client Care
Sanlam's replyOfficial
16 Mar 2023, 13:11We have received confirmation that you have been contacted. Sanlam Personal Loans will be assisting you further.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply16 Mar 2023, 13:11
Official
We have received confirmation that you have been contacted. Sanlam Personal Loans will be assisting you further.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
ZS
Zimbini S's updateReviewer Update
17 Mar 2023, 10:10Thank you. Still waiting for feedback.
ZS
Zimbini S's update17 Mar 2023, 10:10
Reviewer Update
Thank you. Still waiting for feedback.
ZS
Zimbini S's updateReviewer Update
17 Mar 2023, 17:06The matter is still unresolved.
ZS
Zimbini S's update17 Mar 2023, 17:06
Reviewer Update
The matter is still unresolved.
Sanlam's replyOfficial
20 Mar 2023, 09:14Good day Zimbini
The feedback we previously received is as follows:
'Client has accepted the request to provide her with further information/update once feedback has been received from our Banking department with regards to the credit amount reflecting on the clients loan account'. You will therefore be provided with a further update once the requested information has been received.
Regards
Sanlam Client Care
The feedback we previously received is as follows:
'Client has accepted the request to provide her with further information/update once feedback has been received from our Banking department with regards to the credit amount reflecting on the clients loan account'. You will therefore be provided with a further update once the requested information has been received.
Regards
Sanlam Client Care
Sanlam's reply20 Mar 2023, 09:14
Official
Good day Zimbini
The feedback we previously received is as follows:
'Client has accepted the request to provide her with further information/update once feedback has been received from our Banking department with regards to the credit amount reflecting on the clients loan account'. You will therefore be provided with a further update once the requested information has been received.
Regards
Sanlam Client Care
The feedback we previously received is as follows:
'Client has accepted the request to provide her with further information/update once feedback has been received from our Banking department with regards to the credit amount reflecting on the clients loan account'. You will therefore be provided with a further update once the requested information has been received.
Regards
Sanlam Client Care
ZS
Zimbini S's updateReviewer Update
24 Mar 2023, 14:22Four days later, still no feedback
ZS
Zimbini S's update24 Mar 2023, 14:22
Reviewer Update
Four days later, still no feedback
Sanlam's replyOfficial
24 Mar 2023, 15:03Good day Zimbini
We are following up with the relevant team.
Regards
Sanlam Client Care
We are following up with the relevant team.
Regards
Sanlam Client Care
Sanlam's reply24 Mar 2023, 15:03
Official
Good day Zimbini
We are following up with the relevant team.
Regards
Sanlam Client Care
We are following up with the relevant team.
Regards
Sanlam Client Care
ZS
Zimbini S's updateReviewer Update
27 Mar 2023, 08:10Good morning,
This is taking way too long to get resolved.
I've been in constant communication with you regarding this for over two weeks already.
This is taking way too long to get resolved.
I've been in constant communication with you regarding this for over two weeks already.
ZS
Zimbini S's update27 Mar 2023, 08:10
Reviewer Update
Good morning,
This is taking way too long to get resolved.
I've been in constant communication with you regarding this for over two weeks already.
This is taking way too long to get resolved.
I've been in constant communication with you regarding this for over two weeks already.
Sanlam's replyOfficial
29 Mar 2023, 14:50Good day
We have received confirmation that you have been contacted again.
Regards
Sanlam Client Care
We have received confirmation that you have been contacted again.
Regards
Sanlam Client Care
Sanlam's reply29 Mar 2023, 14:50
Official
Good day
We have received confirmation that you have been contacted again.
Regards
Sanlam Client Care
We have received confirmation that you have been contacted again.
Regards
Sanlam Client Care
ZS
Zimbini S's updateReviewer Update
30 Mar 2023, 12:25The refund has been paid into my bank account, thank you.
ZS
Zimbini S's update30 Mar 2023, 12:25
Reviewer Update
The refund has been paid into my bank account, thank you.