SM
Saheema M
1 reviews | Active since Mar 2010
08 Jul 2025, 07:24
Unpaid Claims since May 2025
Unpaid Claims since May 2025 - The escalation department is non responsive
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Replies (7)0
Replies (7)SM
Saheema M's updateReviewer Update
08 Jul 2025, 07:27I have phoned multiple times, each time having to wait over 30 min before someone answers. I keep getting told it will be escalated. I was even asked to send email directly to the escalation department and to date no one has resolved my claims.
SM
Saheema M's update08 Jul 2025, 07:27
Reviewer Update
I have phoned multiple times, each time having to wait over 30 min before someone answers. I keep getting told it will be escalated. I was even asked to send email directly to the escalation department and to date no one has resolved my claims.
Sanlam's replyOfficial
08 Jul 2025, 08:01Good day Saheema
We apologise for your service experience and have requested the responsible department to look into the matter and assist you.
Regards
Sanlam Client Care
We apologise for your service experience and have requested the responsible department to look into the matter and assist you.
Regards
Sanlam Client Care
Sanlam's reply08 Jul 2025, 08:01
Official
Good day Saheema
We apologise for your service experience and have requested the responsible department to look into the matter and assist you.
Regards
Sanlam Client Care
We apologise for your service experience and have requested the responsible department to look into the matter and assist you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
09 Jul 2025, 10:21Hello Saheema
We have received feedback that Sanlam Corporate has been in touch with you via email. Please respond to the email for further assistance. Alternatively, you can send us a private reply with your ID or member number.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in touch with you via email. Please respond to the email for further assistance. Alternatively, you can send us a private reply with your ID or member number.
Regards
Sanlam Client Care
Sanlam's reply09 Jul 2025, 10:21
Official
Hello Saheema
We have received feedback that Sanlam Corporate has been in touch with you via email. Please respond to the email for further assistance. Alternatively, you can send us a private reply with your ID or member number.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in touch with you via email. Please respond to the email for further assistance. Alternatively, you can send us a private reply with your ID or member number.
Regards
Sanlam Client Care
Sanlam's replyOfficial
15 Jul 2025, 17:31Good afternoon, Saheema
We have received notification that Sanlam Gapcover has been in contact with you.
Regards
Sanlam Client Care
We have received notification that Sanlam Gapcover has been in contact with you.
Regards
Sanlam Client Care
Sanlam's reply15 Jul 2025, 17:31
Official
Good afternoon, Saheema
We have received notification that Sanlam Gapcover has been in contact with you.
Regards
Sanlam Client Care
We have received notification that Sanlam Gapcover has been in contact with you.
Regards
Sanlam Client Care
SM
Saheema M's updateReviewer Update
17 Jul 2025, 04:37Good day. I have been contacted. I was provided with the same claim status I have received for almost 2 months. My frustrations were heard and understood and I provided further clarity on what I require. Now I await actual resolution of the claims or we wait to see if another month goes by without it being settled. No feedback received as yet
SM
Saheema M's update17 Jul 2025, 04:37
Reviewer Update
Good day. I have been contacted. I was provided with the same claim status I have received for almost 2 months. My frustrations were heard and understood and I provided further clarity on what I require. Now I await actual resolution of the claims or we wait to see if another month goes by without it being settled. No feedback received as yet
Sanlam's replyOfficial
17 Jul 2025, 07:39Good morning Saheema
Thank you for coming back to us.
We have relayed your message to Sanlam Gapcover.
Regards
Sanlam Client Care
Thank you for coming back to us.
We have relayed your message to Sanlam Gapcover.
Regards
Sanlam Client Care
Sanlam's reply17 Jul 2025, 07:39
Official
Good morning Saheema
Thank you for coming back to us.
We have relayed your message to Sanlam Gapcover.
Regards
Sanlam Client Care
Thank you for coming back to us.
We have relayed your message to Sanlam Gapcover.
Regards
Sanlam Client Care
SM
Saheema M's updateReviewer Update
23 Jul 2025, 07:36A week later and no further word from the Gap Cover Escalation Team.
No resolution on my unpaid claims.
Please advise who can actually assist me. I am honestly exhausted speaking to various different people who promise to resolve the claims and forget about it in the next minutes. No follow through.
No resolution on my unpaid claims.
Please advise who can actually assist me. I am honestly exhausted speaking to various different people who promise to resolve the claims and forget about it in the next minutes. No follow through.
SM
Saheema M's update23 Jul 2025, 07:36
Reviewer Update
A week later and no further word from the Gap Cover Escalation Team.
No resolution on my unpaid claims.
Please advise who can actually assist me. I am honestly exhausted speaking to various different people who promise to resolve the claims and forget about it in the next minutes. No follow through.
No resolution on my unpaid claims.
Please advise who can actually assist me. I am honestly exhausted speaking to various different people who promise to resolve the claims and forget about it in the next minutes. No follow through.