Unpaid claims

I put in a claim as a beneficiary on Tuesday the 19th August , I received auto response that will receive a call 3 hours laters but didn’t receive any call . I called on the 20th and only then was my claim registered. Was told that by Friday payment will be made . No payment no communication nothing . This morning I called to follow up was told all is registered and payment hasn’t been made and was transferred to the department . No call was answered . Assupal doesn’t have sense of urgency no respect . In this tough times have to be calling and complaining but when they debit they debit on time .