Unpaid claims

Item: Sanlam
Rating: 5
Author: Thembi Z

I joined Sanlam parents funeral cover 2019 , I choose option 1 package for R28 which pays R5000, in 2021 I upgraded to option 4 for R105 which was deducted from my payslip , instead of R105 they deducted R127, from 2021 until this year when my dad passed away they only pay R5000 instead , when I dispute they said extended member passed away within the 6 months waiting period which is incorrect

Helpful (0)

Replies (4)

Sanlam's replyOfficial

05 Sept 2024, 10:03

Good day Thembi We are sorry to hear of your poor client service experience. Please respond to our private message. Regards
Sanlam Client Care

Sanlam's reply05 Sept 2024, 10:03

Official

Good day Thembi We are sorry to hear of your poor client service experience. Please respond to our private message. Regards
Sanlam Client Care

Thembi Z's updateReviewer Update

05 Sept 2024, 10:23

Funeral cover was taken with my employer ( Merchants )
Employee number : 50529

Thembi Z's update05 Sept 2024, 10:23

Reviewer Update

Funeral cover was taken with my employer ( Merchants )
Employee number : 50529

Sanlam's replyOfficial

05 Sept 2024, 10:32

Thank you for the information. We have escalated your complaint to Sanlam Corporate.

RegardsSanlam Client Care

Sanlam's reply05 Sept 2024, 10:32

Official

Thank you for the information. We have escalated your complaint to Sanlam Corporate.

RegardsSanlam Client Care

Sanlam's replyOfficial

10 Sept 2024, 15:13

Good afternoon Thembi

We have received feedback that an email has been sent to you and that Sanlam Corporate will be assisting you with this matter.

Regards
Sanlam Client Care

Sanlam's reply10 Sept 2024, 15:13

Official

Good afternoon Thembi

We have received feedback that an email has been sent to you and that Sanlam Corporate will be assisting you with this matter.

Regards
Sanlam Client Care