Unpaid Claim since May

Good Afternoon my experience with Assupol was very bad, we have claimed my brother life cover on the 22nd May 2026 until today its not being paid And my brother's kids are suffering due to this unpaid funds Sincr we have been going their office here at Kwaggafontein and they show us that they are communicating with head office since day one but with no vail,Can you assist us with this claim because this is unacceptable for such a big business to operate like this,and they don't communicate with us they are just quiet