NM
Ncebakazi M

1 reviews | Active since Jun 2025

09 Jun 2025, 16:27

Unpaid claim

Hello Sanlam I think my now my complain should have been heard and dealt with. I have even send an email explaining what had happend but yet still there's no phone call no response what so ever no Sanlam i am really disappointed in the way that you do deal with your clients Please get back toe with good news i want the money in my account that i provided as soon as possible please and thank you

0
Replies (8)
Sanlam
Sanlam's reply09 Jun 2025, 16:37
Official
Good afternoon, Ncebakazi

Thank you for contacting us about this.
 
We have followed up with the relevant department for assistance.
 
Regards
Sanlam Client Care 
NM
Ncebakazi M's update10 Jun 2025, 13:09
Reviewer Update
Can i please get a report back to how far my complaint went and if its heard and taken as a matter if urgency.
Can someone please call me back ***
Sanlam
Sanlam's reply10 Jun 2025, 13:21
Official
Good afternoon Ncebakazi

We have relayed your request to Sanlam Corporate, as they have already been tasked to assist with your complaint.

Regards
Sanlam Client Care
NM
Ncebakazi M's update11 Jun 2025, 08:41
Reviewer Update
Good day
Can i at least get feedback on how far my complaint is at least feedback how far.
I have responsibilities please
Sanlam
Sanlam's reply11 Jun 2025, 09:04
Official
Good morning

We have followed up with Sanlam Corporate and requested their urgent assistance.

Regards
Sanlam Client Care
NM
Ncebakazi M's update12 Jun 2025, 08:18
Reviewer Update
Good Morning
I will write and expect an answer every day until I get my claim paid into account.
So once again can someone please explain to me in detail how far my issue is and how long will it take still.
Please and Thank you
Sanlam
Sanlam's reply12 Jun 2025, 08:40
Official
Good morning  Ncebakazi 

We have relayed your message to Sanlam Corporate.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply12 Jun 2025, 13:32
Official
Hello Ncebakazi

The Complaints team at Sanlam Corporate has sent you an email.

Regards
Sanlam Client Care