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Pholisa M
1 reviews | Active since Dec 2014
12 May 2023, 06:11
Unpaid claim
I am so disappointed in Assupol, a claim that was submitted on Monday 08/05/2023 has still not been paid out and the funeral is tomorrow. The last I heard was when they acknowledged receipt of the claim and it has been more than 48 hours now. I honestly don't know how I'm going to continue with the funeral preps without the money. The funeral is tomorrow guys.
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Replies (2)
Sanlam's replyOfficial
12 May 2023, 07:22Good day Pholisa, thank you for your review. The claim was processed and payment is in process and should be finalised today. Our sincerest apology for any frustration caused by the delayed payment. Kind regards, Assupol Complaints Manager
Sanlam's reply12 May 2023, 07:22
Official
Good day Pholisa, thank you for your review. The claim was processed and payment is in process and should be finalised today. Our sincerest apology for any frustration caused by the delayed payment. Kind regards, Assupol Complaints Manager
Sanlam's replyOfficial
12 May 2023, 07:23Good day Pholisa, thank you for your review. The claim was processed and payment is in process and should be finalised today. Our sincerest apology for any frustration caused by the delayed payment. Kind regards, Assupol Complaints Manager
Sanlam's reply12 May 2023, 07:23
Official
Good day Pholisa, thank you for your review. The claim was processed and payment is in process and should be finalised today. Our sincerest apology for any frustration caused by the delayed payment. Kind regards, Assupol Complaints Manager