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ivy T
1 reviews | Active since Sept 2016
02 Jun 2023, 10:55
Unpaid claim
I am so disappointed in Assupol, a claim that was submitted on 30/05/2023 has still not been paid out and the funeral is tomorrow. The last I heard was when they acknowledged receipt of the claim and it has been more than 48 hours now. I honestly don't know how I'm going to continue with the funeral preparations without the money. I phoned yesterday to follow up spoke to a consultant by the name of Phumzile she promised as call before end of the day,today is another day I phoned again spoke to Thuli Radebe she promised Rofhiwa Nemutudzi supervisor will call me I haven't received any call
Helpful (0)
Replies (12)0
Replies (12)
Sanlam's replyOfficial
02 Jun 2023, 11:23Good day, thank you for your review. I note that we need the following documents to finalise the claim - Death certificate, Dha forms, Both id copies (Deceased and beneficiary), Bank statement. Please send them to us at *** to urgently arrange further assistance. Regards, Assupol Complaints Manager
Sanlam's reply02 Jun 2023, 11:23
Official
Good day, thank you for your review. I note that we need the following documents to finalise the claim - Death certificate, Dha forms, Both id copies (Deceased and beneficiary), Bank statement. Please send them to us at *** to urgently arrange further assistance. Regards, Assupol Complaints Manager
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ivy T's updateReviewer Update
02 Jun 2023, 11:31I submitted documents already did you even check my profile who is talking nonsense here can I get some senior call me back urgently
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ivy T's update02 Jun 2023, 11:31
Reviewer Update
I submitted documents already did you even check my profile who is talking nonsense here can I get some senior call me back urgently
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ivy T's updateReviewer Update
02 Jun 2023, 11:55Please check on my profile and to which email address must I send to those documents should be on my profile as Phumzile confirmed yesterday that it has been registered.
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ivy T's update02 Jun 2023, 11:55
Reviewer Update
Please check on my profile and to which email address must I send to those documents should be on my profile as Phumzile confirmed yesterday that it has been registered.
Sanlam's replyOfficial
02 Jun 2023, 12:05Yes, the claim was registered, but the system notes indicate the missing documents mentioned above, which can be sent to ***. Regards
Sanlam's reply02 Jun 2023, 12:05
Official
Yes, the claim was registered, but the system notes indicate the missing documents mentioned above, which can be sent to ***. Regards
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ivy T's updateReviewer Update
02 Jun 2023, 14:10Thanks for your bad services why wasn't I contacted on time nobody bothered to call for as far as I know those documents were submitted you what it doesn't matter anymore please cancel my membership and refund me every cent that I paid to assupol :ASDIR***,
End of discussion.is useless to get money after funeral I borrowed money already.
End of discussion.is useless to get money after funeral I borrowed money already.
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ivy T's update02 Jun 2023, 14:10
Reviewer Update
Thanks for your bad services why wasn't I contacted on time nobody bothered to call for as far as I know those documents were submitted you what it doesn't matter anymore please cancel my membership and refund me every cent that I paid to assupol :ASDIR***,
End of discussion.is useless to get money after funeral I borrowed money already.
End of discussion.is useless to get money after funeral I borrowed money already.
Sanlam's replyOfficial
02 Jun 2023, 14:41Good day, we note your response and confirm that you were telephonically contacted on 1 Jun and emailed on 2 Jun to inform you of the requirements, which are also noted on the claim form. We have since received some of the document and only seem to require the DHA form.
Sanlam's reply02 Jun 2023, 14:41
Official
Good day, we note your response and confirm that you were telephonically contacted on 1 Jun and emailed on 2 Jun to inform you of the requirements, which are also noted on the claim form. We have since received some of the document and only seem to require the DHA form.
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ivy T's updateReviewer Update
02 Jun 2023, 15:02I wasn't informed of the missing documents consultant couldn't tell progress of application hence I was promised a call back till to date but it doesn't matter anymore just cancel my membership I'll go somewhere else bare I want to be refunded every cent I paid I have reveserd what I can you will see in your records I need balance of what is left behind and listen to those please do a thorough investigation.
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ivy T's update02 Jun 2023, 15:02
Reviewer Update
I wasn't informed of the missing documents consultant couldn't tell progress of application hence I was promised a call back till to date but it doesn't matter anymore just cancel my membership I'll go somewhere else bare I want to be refunded every cent I paid I have reveserd what I can you will see in your records I need balance of what is left behind and listen to those please do a thorough investigation.
Sanlam's replyOfficial
02 Jun 2023, 15:05Your response is noted and we will provide further feedback as soon as possible.
Sanlam's reply02 Jun 2023, 15:05
Official
Your response is noted and we will provide further feedback as soon as possible.
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ivy T's updateReviewer Update
02 Jun 2023, 15:08Can I get it before cob
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ivy T's update02 Jun 2023, 15:08
Reviewer Update
Can I get it before cob
Sanlam's replyOfficial
02 Jun 2023, 15:12The matter has been escalated to our claims management team for urgent assistance. We will let you know as soon as their feedback becomes available.
Sanlam's reply02 Jun 2023, 15:12
Official
The matter has been escalated to our claims management team for urgent assistance. We will let you know as soon as their feedback becomes available.
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ivy T's updateReviewer Update
05 Jun 2023, 09:25Good day may I have a feedback please.
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ivy T's update05 Jun 2023, 09:25
Reviewer Update
Good day may I have a feedback please.
Sanlam's replyOfficial
05 Jun 2023, 09:34Hi, our claims team is in the final stages of the validation of the claim. We will confirm when a final outcome is available.
Sanlam's reply05 Jun 2023, 09:34
Official
Hi, our claims team is in the final stages of the validation of the claim. We will confirm when a final outcome is available.