Unpaid claim and Poor customer service

I submiited a claim on Tuesday 2019-04-02 by cancelling my retirement policy with Assupol because i needed the extra cash urgently. On the 5th i called and enquired why is the money not in my bank account yet, i could not get a straight answer from the call centre agent. I sent an email on the same day to enquire, it was only responded to 4 days later. The response informed me that the delay was with SARS and my matter was refered to relevant department to deal with it. On the 12th April i sent a follow up email wich was then responded to on the 15th April saying someone will call me. Later that day somebody from Assupol called me and told me SARS had a different ID number to that of mine hence the delay in payment and i should go to SARS to rectify my ID number. I went to SARS as instructed the next day which is now the 16th April, only to find out that there is nothing wrong with my ID number, instead, Assupol sent a claim form to SARS with wrong names hence SARS was saying the names did not match with my Tax number and ID number. I called Assupol and explained. They promised to look into the matter and rectify it on 2019-04-17, mind you, i needed the money during the first week of April, we are now at the end of the third week, still nothing in my bank account. I can bet my salary that they will not even compensate me for the inconvinience they caused and my airtime that i wasted on calling their useless callcentre. They will just apologize and go on to frustrate the next client.