Unpaid claim

I am very much disappointed in how Sanlam handles everything at this point and time , whether you write a review they just don't care. I made a claim February 2025 money was sent to Sanlam guardian trust after writing a review we were told to contact them apparently they don't know us , they don't know what we talking about every ID number we used to make this claim suddenly is not recognised but money is there and these proof . People we get on the call they so disrespectful I don't know if they know who we are that is why they acting like this . This is so draining . Sanlam just doesn't wanna release money for the kids PERIOD.