cM
charmaine M
1 reviews | Active since Aug 2016
17 Aug 2020, 14:50
UNPAID CLAIM
I sent through a claim on the 07 august on behalf of our society member since im the one doing the admin. to this day the claim hasn't been paid . ive sent emails to everyone including their customer service. the is no reply im now wondering if there are people working there. this is very frustrating to the member as she had to borrow money in order to burry her husband. Can someone please take a look on the claim of Bafana Solomon Mabena id : ***081
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
17 Aug 2020, 15:17Good afternoon Charmaine. Thank you for bringing this matter to our attention. We apologise for the poor service you and your society member have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. Kindly send us the policy number so that we can send your query to the relevant team, then it can be prioritised. In the meantime, please know that we value you and your member's support.
Kind Regards,
Safrican Team
Sanlam's reply17 Aug 2020, 15:17
Official
Good afternoon Charmaine. Thank you for bringing this matter to our attention. We apologise for the poor service you and your society member have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. Kindly send us the policy number so that we can send your query to the relevant team, then it can be prioritised. In the meantime, please know that we value you and your member's support.
Kind Regards,
Safrican Team
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charmaine M's updateReviewer Update
17 Aug 2020, 15:20I submitted on Thursday last week , to this day the claim has not been paid. I’ve sent emails but no reply.
As a society we are slowly losing hope in Safrican and considering taking our business elsewhere, all because of this kind of service.
You said your claims are paid out within 48 hours, however our claims have been paid after a week or even two weeks. That is really not acceptable because we also make sure that the premiums are paid on time. I am really disappointed in the service we are getting from you , considering that we really need your service at this time.
Kindly revert back to me as soon as possible.
cM
charmaine M's update17 Aug 2020, 15:20
Reviewer Update
I submitted on Thursday last week , to this day the claim has not been paid. I’ve sent emails but no reply.
As a society we are slowly losing hope in Safrican and considering taking our business elsewhere, all because of this kind of service.
You said your claims are paid out within 48 hours, however our claims have been paid after a week or even two weeks. That is really not acceptable because we also make sure that the premiums are paid on time. I am really disappointed in the service we are getting from you , considering that we really need your service at this time.
Kindly revert back to me as soon as possible.
cM
charmaine M's updateReviewer Update
17 Aug 2020, 15:22sSCHEME NO: S020753
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charmaine M's update17 Aug 2020, 15:22
Reviewer Update
sSCHEME NO: S020753
Sanlam's replyOfficial
17 Aug 2020, 15:39Afternoon Charmaine, thank you for the scheme number. We will prioritise your query, and provide you with urgent feedback.
Kind Regards,
Safrican Team
Kind Regards,
Safrican Team
Sanlam's reply17 Aug 2020, 15:39
Official
Afternoon Charmaine, thank you for the scheme number. We will prioritise your query, and provide you with urgent feedback.
Kind Regards,
Safrican Team
Kind Regards,
Safrican Team
cM
charmaine M's updateReviewer Update
18 Aug 2020, 15:44sasa
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charmaine M's update18 Aug 2020, 15:44
Reviewer Update
sasa
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charmaine M's updateReviewer Update
18 Aug 2020, 15:44SAFRICAN PLEASE REPLY , WHATS WRONG WITH YOU?
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charmaine M's update18 Aug 2020, 15:44
Reviewer Update
SAFRICAN PLEASE REPLY , WHATS WRONG WITH YOU?
Sanlam's replyOfficial
20 Aug 2020, 13:35Good afternoon Charmaine, I believe your claim was paid. Please note that your participation certificates are on their way. Kindly let me know if there is anything else we can assist with.
Kind Regards,
Safrican Team
Kind Regards,
Safrican Team
Sanlam's reply20 Aug 2020, 13:35
Official
Good afternoon Charmaine, I believe your claim was paid. Please note that your participation certificates are on their way. Kindly let me know if there is anything else we can assist with.
Kind Regards,
Safrican Team
Kind Regards,
Safrican Team