Unpaid Claim

I recently got retrenched in Feb 2025. All documentation were sent to Sanlam by my employer but i still haven't received my provident and 2 pot savings. No communication or heads up on the progress. I've spent over 500 calling to follow up but its the same status. They say its been escalated more than 3 times now but no progress. Its not my first time using Sanlam and I didn't experience this before but this time around its really disappointing. Not even an sms confirming this claim. Please guys. This is unfair.