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andiswawam A

1 reviews | Active since Nov 2016

12 Jul 2021, 18:55

Unpaid Claim

We made a claim last week after my aunt past on. We sent all the documents but no payment has been made... we were told o Froday that the payment has been made. Please assist

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Replies (6)
Sanlam
Sanlam's reply12 Jul 2021, 18:56
Official
Dear Ayanda

We acknowledge of your complaint. Please provide us with your aunts ID or policy number in the private field.

Kind regards
Sanlam Client Relations 
Sanlam
Sanlam's reply14 Jul 2021, 08:19
Official
Dear Ayanda 

Thank you for the details. Your matter was escalated to the responsible team for further investigation. 

Regards,
Sanlam Client Relations
Sanlam
Sanlam's reply14 Jul 2021, 17:22
Official
Dear Ayanda 

One of our consultants tried calling you but couldn't reach you. They have sent you an SMS with the outstanding requirements. Please get in touch with the consultant so that they may continue with your request. 

Regards,
Sanlam Client Relations
Sanlam
Sanlam's reply15 Jul 2021, 11:44
Official
Good day Ayanda

We will follow up with the responsible team and request that they resend the SMS and also try to call you again. 

Regards,
Sanlam Client Relations
Sanlam
Sanlam's reply15 Jul 2021, 13:56
Official
Dear Ayanda 

Thank you, we will inform the consultant. 

Regards,
Sanlam Client Relations
Sanlam
Sanlam's reply19 Jul 2021, 08:49
Official
Good morning 

We acknowledge your response.

Thank you and stay safe,

Kind regards

Client Relations