Unpaid claim

My late mother joined sanlam sky and she nominate two beneficiaries Ntobeko Madolwana and me Zamile Madolwana. Last week Thursday we both went to king Williams Town branch to submit a claim. The consultant helped us and ask as to wait for 48 hours. The date was the 6th of July both we use Capitec bank his money was on his account on the 7th July.

Mine was not deposited I went to Port Elizabeth branch on the 10th July at Greenacres Sanlam. The consultant call head office and told me is authorized on the 7th I must expect money on my account by the end of the 12 July 2023.end of the day the was no money. I called Thursday the sky no *** told to wait for Friday I'm still waiting. The funeral was late weekend on the 08th July. Policy no is SG***8 I'm very disappointed with Sanlam I need help is not even a lot of money it R14500 and divided by 2