Unpaid claim

Unfortunately I have to rate them "1" as I am not given an option to rate them lower. I submitted a claim for funeral benefits to be paid out on 17 September 2018. As of today, this is still unresolved. Their 48 hours turnaround time is a myth - if you don't phone and phone and phone (because they don't answer calls or just drop the call), nothing happens. Whenever you are lucky enough to get hold of a call centre operator, different and more documentation is required. Strangely enough the same documentation that was used to arrange for the debit order details, is not sufficient when the policy has to be paid out. So not only have I lost my dad - seems like I have also lost the Safrican premiums and the payments I made to the funeral house. Next stop - long term insurance ombudsman.