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Malebo Mmadibuile Michealyn Masekoameng

1 reviews | Active since Apr 2011

21 Dec 2016, 09:44

unpaid cash back claim

<p>submitted documents on 13/12/2016 got an auto reply that claim will be finalized within 48 hours I’m still waiting , i have called call center numerous times no assistance , as they cannot find documents . I’m really disappointed , if they can’t pay a cash back what about a funeral claim. </p> <p> </p> <p>please finalize my claim by end of business day. contact me on my email unable to take calls </p> **********

0
Replies (3)
Sanlam
Sanlam's reply21 Dec 2016, 10:05
Official

Good day

We acknowledge receipt of your complaint and will arrange for investigation.

Regards

Client Relations

Sanlam
Sanlam's reply21 Dec 2016, 12:27
Official

Good day

We have been informed that a consultant from Sanlam Sky made contact with you. She informed you that she is unable to trace the forms and requested that you fill out a new form.

Kind Regards

Client Relations

Sanlam
Sanlam's reply21 Dec 2016, 12:34
Official

Good Day

Our Sanlam Sky consultant informed us that the email address you've provided belongs to someone else . Please provide us with you correct contact details in order for us to respond to you.

Kind Regards

Client Relations