BM
Baratang M

1 reviews | Active since Aug 2017

26 May 2018, 18:05

Unothorised debit order

This people are now ******** us how come the policy has lapsed and you contue to debit the acc holder? Every month my account is in access because you debit before month end even though I wrote on the debit form the correct day. I don't want anything from from Assupol other than my money back and I'm not the only one at work you are aware that your system is not working yet you do it.

0
Replies (2)
Sanlam
Sanlam's reply28 May 2018, 09:54
Official

Dear B Mogami,

Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.

We are really sorry that you feel our service has not been up to standard.

Our further communication with you will be by direct e-mail or phone.

For your convenience, please note our dedicated complaint channels: *** / ***.

Proudly serving.

Assupol Complaints Team

BM
Baratang M's update29 May 2018, 15:20
Reviewer Update
Today I got this message from Assupol again Dear Client. Premiums for your policy with reference number ********** 311 are in arrears. Pay these premiums of R1448.00 without delay so that your policy and financial protection will not end. FNB bank account number ********** 9885, branch code 250655. For assistance phone ********** 664. Assupol Life. Clearly my case is not a priority you requested my ID through email and you don't respond to say you got it now this And still my problem is not yet solved tried calling was on your line for 10 minutes no consultant was available was it really necessary for me to call is because I had no other choice though it did not help