NN
Nondu N
1 reviews | Active since Feb 2018
08 Nov 2019, 07:43
******** deduction
On the 15th of October my salary was short of R400 which really confused me when I went to HR to get my payslip I discovered that Sanlam Sky had deducted this amount of money from my salary. I don't understand how they could of deducted money from me when I had never even heard of them till I saw them listed on my payslip. I am disgusted in their conduct I had a lot of respect for Sanlam I never expected something like this from them. I want my money back Sanlam Sky.
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Replies (2)
Sanlam's replyOfficial
08 Nov 2019, 08:15Good day, Nondu
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
Sanlam's reply08 Nov 2019, 08:15
Official
Good day, Nondu
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
Sanlam's replyOfficial
11 Nov 2019, 14:49Good day, Nondu
We have been informed that the relevant department has been in contact with you and that your matter has been addressed.
Kind regards,
Client Relations
We have been informed that the relevant department has been in contact with you and that your matter has been addressed.
Kind regards,
Client Relations
Sanlam's reply11 Nov 2019, 14:49
Official
Good day, Nondu
We have been informed that the relevant department has been in contact with you and that your matter has been addressed.
Kind regards,
Client Relations
We have been informed that the relevant department has been in contact with you and that your matter has been addressed.
Kind regards,
Client Relations