1 reviews | Active since Dec 2011

27 Mar 2018, 08:26

******** Deduction

Item: Sanlam
Rating: 1
Author: AP M

Good Day

Money has been deducted from my ABSA account for the past year, R39 every month and I went to ABSA to cancel, they cancelled but my money was not refunded and again the deduction continued, when I inquired at ABSA they told me Sanlam had changed the reference.

I NEVER joined any policy with Sanlam Sky and when I went ot their offices in Ermelo and Nelspruit, they told me I had joined, which is not true. They told me they cancelled but the deductions continue.

The recent reference number being used to ********ly deduct my money is SR ********** 1SS and I want is cancelled and ALL my money refunded IMMEDIATELY. It may seem like a small amount but it is my money and *****ing money from my account is wrong. I want my money refunded.

Helpful (0)

Replies (11)

Sanlam's replyOfficial

27 Mar 2018, 09:07

Good day

We acknowledge receipt of your complaint and will refer it to the relevant department for investigation.

Regards,

Client Relations

Sanlam's reply27 Mar 2018, 09:07

Official

Good day

We acknowledge receipt of your complaint and will refer it to the relevant department for investigation.

Regards,

Client Relations

Sanlam's replyOfficial

27 Mar 2018, 09:07

Good day

We acknowledge receipt of your complaint and will refer it to the relevant department for investigation.

Regards,

Client Relations

Sanlam's reply27 Mar 2018, 09:07

Official

Good day

We acknowledge receipt of your complaint and will refer it to the relevant department for investigation.

Regards,

Client Relations

AP M's updateReviewer Update

27 Mar 2018, 15:52

Good Day I have not received a call or update on my refund yet.

AP M's update27 Mar 2018, 15:52

Reviewer Update

Good Day I have not received a call or update on my refund yet.

Sanlam's replyOfficial

27 Mar 2018, 16:24

Good afternoon, we do apologise for the lack in response to your complaint. We have referred the matter to the relevevant department for urgent handling.

Sanlam Client Relations Team

Sanlam's reply27 Mar 2018, 16:24

Official

Good afternoon, we do apologise for the lack in response to your complaint. We have referred the matter to the relevevant department for urgent handling.

Sanlam Client Relations Team

Sanlam's replyOfficial

28 Mar 2018, 15:21

Good day

We have been informed that one of our Sanlam Sky representatives made contact with you regarding your complaint.

Regards,

Client Relations

Sanlam's reply28 Mar 2018, 15:21

Official

Good day

We have been informed that one of our Sanlam Sky representatives made contact with you regarding your complaint.

Regards,

Client Relations

AP M's updateReviewer Update

13 Apr 2018, 14:43

Good Day Please advise on the status of my refund, as I have received NOTHING and it has been weeks after the consultant called saying I will get my money.

AP M's update13 Apr 2018, 14:43

Reviewer Update

Good Day Please advise on the status of my refund, as I have received NOTHING and it has been weeks after the consultant called saying I will get my money.

Sanlam's replyOfficial

13 Apr 2018, 15:11

This is unfortunate to hear. Please accept our sincere apology. I will follow up with the relevant department.

Regards,

Client Relations

Sanlam's reply13 Apr 2018, 15:11

Official

This is unfortunate to hear. Please accept our sincere apology. I will follow up with the relevant department.

Regards,

Client Relations

AP M's updateReviewer Update

16 Apr 2018, 13:12

Good Day Please advise on the status of my refund, as I still not received it or any communication.

AP M's update16 Apr 2018, 13:12

Reviewer Update

Good Day Please advise on the status of my refund, as I still not received it or any communication.

Sanlam's replyOfficial

16 Apr 2018, 13:51

Good day

Thank you for bringing this to our attention. We will follow up with the relevant department.

Regards,

Client Relations

Sanlam's reply16 Apr 2018, 13:51

Official

Good day

Thank you for bringing this to our attention. We will follow up with the relevant department.

Regards,

Client Relations

AP M's updateReviewer Update

16 Apr 2018, 14:02

I honestly don't understand as the past two messages have been "we will follow up" Please refund ,y money. ASAP.

AP M's update16 Apr 2018, 14:02

Reviewer Update

I honestly don't understand as the past two messages have been "we will follow up" Please refund ,y money. ASAP.

Sanlam's replyOfficial

16 Apr 2018, 14:31

Good day Ayanda

I called you but you were not available. i will send you and email to provide you with some clarity with regards to our messages.

Regards,

Client Relations

Sanlam's reply16 Apr 2018, 14:31

Official

Good day Ayanda

I called you but you were not available. i will send you and email to provide you with some clarity with regards to our messages.

Regards,

Client Relations