******** DEBIT ORDERS

Dear Assupol,

Please note that I had requested to activate a policy for my parents, however, my Dad decided to reinstate his account with you, meaning there was no need for the cover.

I then sent an email on Mon, Apr 30, 2018 at 10:16 AM requesting to cancel as a cooling off period and you required an written instruction and my ID which I provided. Later you said you wanted the policy number, and had rep**** with on email, of which you could have searched using my ID number anyways.

Kindly advise why the account was never cancelled as requested in April as I noticed that you have been deducting funds from my account unlwafully.

May you reverse the payments before I take this further as you have Administrators that have to ensure that they assist clients with every queries.

No one made contact or sent an email that something else was missing, therefore, the cancellation couldn't be processed.

Regards, Nono