Unimpressed client with such poor service

Worst service I've received honestly. An incorrect tax directive was submitted to SARS and I honestly cant get any help. Im being sent from pillar to post with zero assitance. You send an email and you get a response after 2 weeks asking for more information where as the problem itself isn't being addressed. You call the service line and spend the whole day holding with no response. This has been going on from the 13th of July. Forms for a claim along with all the required documents was submitted on the 31st of July and today is 3rd of September no updates ,no clue on the status of the claim. I truly dont understand such service. Its very concerning and im regretting even having a policy with Sanlam at this very moment.