UNHELPFUL TRUST FUND TEAM

I contacted the Sanlam trust fund on the 23rd of April for assistance with my sons school fees and winter clothes, I handed the quotation in and waited for the required time frame but did not receive any feedback from the Sanlam trust fund stating whether the funds would be paid aside from the automated messages. Eventually I contacted them on my own on the 3rd of May and was advised that they were unable to open the attachment because it's from a Huawei phone however for the past 5 years I have been emailing them quotations from my Huawei and this is the first time there was an issue. Nobody informed me that there was a problem until I called them myself. I resent the email and called to check if it was received and I spoke to Naledi who promised to escalate the matter and get someone to contact me. I called again and the person escalated my query again and promised that I would get a call back in 24 - 48 working hours. Nobody has contacted me to date at all via email or over the phone. I always have issues regarding my trust fund, if there were a way for me to remove my funds from this organization I would have done it a long time ago. The trust fund department is useless and extremely unhelpful. I am tired of continuously trying to access my funds and having no help from anyone at the company. This is an ongoing issue which needs to be sorted out asap. Please can someone from the Sanlam trust fund team contact me on *** (Mrs Haridass).