KM
Kwaito M
1 reviews | Active since Jun 2016
02 Jan 2025, 09:57
Unhappy with your service
Claim submitted there is no communication since 23th Dec. I have sent emails the auto response I receive is we will respond within 3 hours. I have called client service they said they escalated but there is no response and opted to transfer me. I hold the line for 16min until my airtime depleted with no response only music playing. I can see more than 1090 clients complaining for payouts and communication. Is it a typical kind of service you provide to your clients?
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Sanlam's replyOfficial
02 Jan 2025, 10:25Good day Kwaito, thank you for your review. We sincerely apologise for any frustration caused. We will urgently request our claims management team to assist in having this claim finalised as soon as possible. Our further feedback will be sent to your direct e-mail address. Regards, Assupol Complaints Manager
Sanlam's reply02 Jan 2025, 10:25
Official
Good day Kwaito, thank you for your review. We sincerely apologise for any frustration caused. We will urgently request our claims management team to assist in having this claim finalised as soon as possible. Our further feedback will be sent to your direct e-mail address. Regards, Assupol Complaints Manager