Unhappy with the service

Unhappy with the service from safrican Insurance and the lady named busi at claim department she is rude does not know how to speak to customer. We claimed on the 17 August 2026 they said the system was offline and we reclaimed again on the 19 August 2026. They said a pending letter they I responded with the documents that is needed today is the 26 August 2026 I called to follow up with them Busi says there is no claim on the system she was rude and she said she can't help. Their policy it says 48 hours but I have to follow with regarding the money they unprofessional, rude and no customer service.