UNHAPPY WITH SERVICE

My Husband passed away 03/12/2020 and he had a retirement annuity policy which has a death claim on it, I have been struggling since December to get feedback and pay out from this policy. I need to constantly make efforts to get feedback regarding the progress of the claim. The last consultant (Lawrance) on 06/01/2021 confirmed receipt of outstanding document and said to me a should wait another 10 days for the board to make a decision . I have notified Sanlam of my husband’s death on the 17/12/2020 and forwarded the required docs up until today 18/01/2021 . NO FEEDBACK NO COMMUNICATION am trying to phone NO ANSWER for an hour .

The service is really unacceptable and pathetic, am even thinking of cancelling my policy (***) I don’t my children to suffer just as I have.

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