Unhappy with SAFRICAN poor service and unprofessional customer service

Item: Sanlam
Rating: 1
Author: Abel M

Unhappy and frustrated client

Claim ref no wf_***7, I have claimed on the 26th May 2026 for my father's funeral which have took passed on the 31st May 2026 not yet received payment, no communication to update me what can be a delay , I have be the one calling to check the status of my claim, everyday respond is we have escalated the matter. Under all this emotional moments of moaning I don't deserve to be dealing with this issues even now I did my part.

Helpful (0)

Replies (3)

Sanlam's replyOfficial

01 Jun 2026, 07:41

Good day Abel,

We sincerely apologise for your recent service experience and understand how this may have impacted you.

Please be assured that we have requested the relevant department to look into the matter and they will be in contact with you to assist further.

Regards,
Sanlam Client Care

Sanlam's reply01 Jun 2026, 07:41

Official

Good day Abel,

We sincerely apologise for your recent service experience and understand how this may have impacted you.

Please be assured that we have requested the relevant department to look into the matter and they will be in contact with you to assist further.

Regards,
Sanlam Client Care

Abel M's updateReviewer Update

01 Jun 2026, 12:52

I am still waiting even now, again no one called me, I had to called them again still the issue is not resolved

Abel M's update01 Jun 2026, 12:52

Reviewer Update

I am still waiting even now, again no one called me, I had to called them again still the issue is not resolved

Sanlam's replyOfficial

01 Jun 2026, 14:51

Good day Abel

This is to confirm that feedback was provided to you via email. Please respond to the email for further assistance.

Regards,
Sanlam Client Care

Sanlam's reply01 Jun 2026, 14:51

Official

Good day Abel

This is to confirm that feedback was provided to you via email. Please respond to the email for further assistance.

Regards,
Sanlam Client Care