UNHAPPY WITH ASSUPOL

Good day I am very unhappy with assupol in december I cancelled my policy and requested a refund its normal and I spoke to Caroline and she sent me a form and requested the documents so it can be cancelled and i waited for the refund but didn't receive anything and this month on the 27/01/2022 they deducted my account again and when i phoned i was informed that the policy was never cancelled so I sent Caroline an email again on the 28/01/2022 at 14h21 and aswel with the cancellation forms i sent in december and this morning i sent another follow up email and she is not responding to it. I just want this policy cancelled and my money refunded the total amount is R330