FS
Felicity S
1 reviews | Active since Mar 2014
30 Jul 2025, 14:13
Unhappy with 2 pot withdrawal
I requested money from my retirement savings pot. This is quite urgent and Sanlam is telling me that it will take 22 days to receive the money. Why is it taking so long because government said such requests must have a quick tuen-around times. Sanlam must do better. Alexandra Forbes take less than 7 days to process and pay the money.
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
30 Jul 2025, 14:17Good day Felicity
Thank you for contacting us about this.
We have requested urgent assistance from the relevant department.
Regards
Sanlam Client Care
Thank you for contacting us about this.
We have requested urgent assistance from the relevant department.
Regards
Sanlam Client Care
Sanlam's reply30 Jul 2025, 14:17
Official
Good day Felicity
Thank you for contacting us about this.
We have requested urgent assistance from the relevant department.
Regards
Sanlam Client Care
Thank you for contacting us about this.
We have requested urgent assistance from the relevant department.
Regards
Sanlam Client Care
Sanlam's replyOfficial
01 Aug 2025, 11:06Hello Felicuty
We have received feedback that Sanlam Life has been in touch with you, and you were assisted.
Regards
Sanlam Client Care
We have received feedback that Sanlam Life has been in touch with you, and you were assisted.
Regards
Sanlam Client Care
Sanlam's reply01 Aug 2025, 11:06
Official
Hello Felicuty
We have received feedback that Sanlam Life has been in touch with you, and you were assisted.
Regards
Sanlam Client Care
We have received feedback that Sanlam Life has been in touch with you, and you were assisted.
Regards
Sanlam Client Care
FS
Felicity S's updateReviewer Update
01 Aug 2025, 13:43I was assisted by Amalia Mitchelle. She responded to my query very swiftly and resolved it within a day. Amalia was very professional and explained the entire process which really kept me at ease. Thank you Amalia.
Sanlam needs to change their turn-around times when it comes to our queries. The slow response is not working for us clients. It's 2025 now, you can't be telling us about 7,15, 21, 44 day turn-around times. Improve your processes and technology. Learn from your competitors otherwise you'll lose business.
Sanlam needs to change their turn-around times when it comes to our queries. The slow response is not working for us clients. It's 2025 now, you can't be telling us about 7,15, 21, 44 day turn-around times. Improve your processes and technology. Learn from your competitors otherwise you'll lose business.
FS
Felicity S's update01 Aug 2025, 13:43
Reviewer Update
I was assisted by Amalia Mitchelle. She responded to my query very swiftly and resolved it within a day. Amalia was very professional and explained the entire process which really kept me at ease. Thank you Amalia.
Sanlam needs to change their turn-around times when it comes to our queries. The slow response is not working for us clients. It's 2025 now, you can't be telling us about 7,15, 21, 44 day turn-around times. Improve your processes and technology. Learn from your competitors otherwise you'll lose business.
Sanlam needs to change their turn-around times when it comes to our queries. The slow response is not working for us clients. It's 2025 now, you can't be telling us about 7,15, 21, 44 day turn-around times. Improve your processes and technology. Learn from your competitors otherwise you'll lose business.
Sanlam's replyOfficial
01 Aug 2025, 13:45Hello Felicity
Thank you so much for the feedback.
It is really appreciated.
Regards
Sanlam Client Care
Thank you so much for the feedback.
It is really appreciated.
Regards
Sanlam Client Care
Sanlam's reply01 Aug 2025, 13:45
Official
Hello Felicity
Thank you so much for the feedback.
It is really appreciated.
Regards
Sanlam Client Care
Thank you so much for the feedback.
It is really appreciated.
Regards
Sanlam Client Care