Unhappy Service from Sanlam Indie

Good day I had a very bad experience with Sanlam Indie. I've done a claim on the 01/06 which was supposed to payout R50,000 as agreed on my Policy for my Aunt. Because of the delays I had to bury my Aunt cash out of my pocket, was depending on the cover I had for her. Backwards and forward with emails, no luck. On the 07/06 I got a email that's stated the claim assessor is not responding for approval on the claim. Later during the day, I got an email that states there was One month outstanding on my premiums and the only amount from the R50.000 they can only that R16'666.67...where they got I don't know. The mere fact is that I have tried several times to get their banking details to paid the outstanding back, but they told me they don't give out banking details, I have to make an arrange on a double payment onto the next month. But still, it should be understandable if they should deducted the the one months premium from the total pay out. Very unprofessional service from Sanlam.