UNHAPPY SERVICE AND DELAY TACTICS FROM THE INVESTMENT CALIMED

Morning Helo Peter I have been using the Sanlam most of the time and was very happy about the service. Now my mother passed away in January 2024 . I visited Sanlam on the 29 January 2024 and having claimed the investment and furnished the official with all documentation. On the 13th February 2024 I received an email that I need to go to home affairs to verify and enquire about children under my mother which I do not know about. I went to home affairs and they told me about this and I wrote and signed the affidavit. I then called the Official from Head Office Sanlam then response was that affidavit should be done confirming that I do not know the children and I went to the branch East London they sent the affidavit through an email on the 15th February 2024. When I do follow up they said they never received an email I then sent an email again on the 20th February 2024. What suprises me is that the nomination has been done by my mother to myself and brothers in a written contact which I had but now Sanlam explain that they want to go and verify if those people know our mother. Will you kindly assist me Hello Peter please.