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CA
Conita A

1 reviews | Active since Feb 2020

27 May 2024, 08:49

unhappy customer

so i downloaded the sanlam app in order to update my benefieceries , , Its say its been updated succuesfully but its not allowing me to allocate a % gives me an error tells me i must download the documemt

0
Replies (7)
Sanlam
Sanlam's reply27 May 2024, 09:15
Official
Good day Conita

We are sorry to learn of your experience.

We will be sending you a Private reply.

Regards
Sanlam Client Care
CA
Conita A's update27 May 2024, 10:31
Reviewer Update
my retirement and life cover policy
Sanlam
Sanlam's reply27 May 2024, 10:45
Official
Hello Conita

We have escalated the matter for assistance.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply28 May 2024, 09:00
Official
Good morning Conita

We have received feedback that you have been contacted and that you are being assisted with this matter.

Regards
Sanlam Client Care
CA
Conita A's update11 Jun 2024, 21:37
Reviewer Update
Its almost two weeks later and this is still not resolved.
Anything can happend then my stuffies is not sorted
Sanlam
Sanlam's reply12 Jun 2024, 07:27
Official
Good morning Conita

We are sorry to learn that the matter has still not been resolved.

We have again escalated the matter for assistance.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply14 Jun 2024, 10:01
Official
Hello Conita

We have received feedback that contact has been made with you again and that the matter is receiving attention.

Regards
Sanlam Client Care